Our Works
Welcome to our program and project management case studies section. Here, you'll find real-life examples of how Zingster Consulting Services (ZCS) helped companies achieve their technology and operational goals. From small businesses and startups to large corporations, our team has the expertise to guide your business through every step of the process.
Ecommerce Deployment
Helping a startup launch a new retail platform
Scope
Several artists reached out to ZCS to help build a solution to sell art and custom apparel via multiple channels and integrate them into one retail solution platform. ZCS agreed to manage platform solution design & delivery, vendor integrations, product management framework, generative AI tool framework, operational governance, and launch for these artists.
Delivery
ZCS collaborated with artists and vendors to refine requirements and align on deliverables. The efforts were delineated into eight projects under an oversight program which ZCS managed. This approach allowed for multiple separate efforts to be worked on simultaneously while ZCS’s program manager focused on the integrations, budget, and vendor negotiations for artist.
Support
The artists' platform was launched ahead of schedule (in 3 months instead of the planned 4-month timeline) and under budget (20% under proposed budget). ZCS also created Standard Operating Procedures (SOPs) documentation for platform's operational support.
Managed Services Transition
Guiding client migration from an incumbent managed service provider to a new provider
Scope
A prominent healthcare provider Medstar needed help transitioning from their long-time incumbent managed services provider to a new provider. They sought assistance in managing this challenging transition effort that was already underway and falling behind schedule. ZCS was brought in to work with new managed service provider and other vendors to assume ownership of some programs and get them on track.
Delivery
ZCS agreed to manage Security (Access Controls – PKI & MFA, Symantec VIP, SailPoint, Beyond Trust, End Point Firewall, SSO), Collaboration (Exchange E-mail, Microsoft Office 365, SharePoint), Disaster Recovery (On-premise to Virtual solution), Access and Identity (Active Directory migration), and Operational Dashboard Reporting programs for completion in 6 months. Per agreement, ZCS collaborated with a firm providing executive oversight for client to execute this complex +$200M transition effort pass multiple phase gate controls and contractual milestones. ZCS developed new artifacts for teams to enable effective communications and impediment tracking. ZCS managed daily cadence to review the latest developments and risks with project managers, presenting to steering committee and executives once a week.
Support
Successfully transitioned all services to new managed service provider before the incumbent’s contracted termination date, meeting all contractual milestones between all parties, effectively transitioning Medstar's IT infrastructure and solutions to a new managed services provider.
Helpdesk Solution Deployment
Deployed helpdesk to support products and services for a technology company
Scope
Technology services company Samsung SDS America wanted to deploy an ITSM Tool (Jira) and knowledge base (Confluence) for the United States market to provide product development and customer support services of their solutions released in Korea and U.S. ZCS was hired to develop solution and implement it in 3-month timeframe, replacing their current solution (SpiceWorks).
Delivery
ZCS worked with leaders to refine the scope and requirements to ensure solution delivery meets expectations. Collaborated with the product development team to align the new Agile framework in Jira will address their needs. Worked with support and security teams to establish service desk functionality and knowledge base structure, ensuring implementation adheres to regulatory and compliance requirements. ZCS also developed training materials and conducted sessions with teams on new solution's features. Met with stakeholders and executives frequently to provide status and demo latest configurations for feedback.
Support
ZCS delivered helpdesk solutions on time, including staff hiring, training, and Standard Operating Procedures (SOPs) documentation about operating in a new environment. Transition to the new platform was seamless, receiving positive feedback from channel partners and customers.